[Marcus Evans Live+] Back Office Transformation in Financial Institutions

Back office technology or technologies are those that relate to the support systems that keep front office production afloat. Banks have enhanced many of their customer-facing, front-end operations with digital solutions. Online banking, for example, offers consumers enormous convenience, and the rise of mobile payments is slowly eliminating the need for cash. But too many processes at banks still rely on people and paper.

Mergers and acquisitions, product launches, and regulatory changes have left many banks with a complicated IT architecture. Redesigning entrenched systems can take up to five years and cost hundreds of millions of dollars. Banks must invest substantial capital and run the risk that, should the solution miss the mark or take too long to implement, the market may have moved on before the new system goes live.

A significant opportunity exists to increase the levels of automation in back offices. By reworking their IT architecture, banks can have much smaller operational units run value-adding tasks, including complex processes, such as deal origination, and activities that require human intervention, such as financial reviews.

Banks must design and orchestrate automation-transformation programs that prioritize and sequence initiatives for maximum impact on business and operations. They also need to define a target IT architecture (both applications and infrastructure) that uses a variety of integration solutions while maintaining a system's integrity.

The Back Office Transformation in Financial Institutions will act as a platform to facilitate the changes and improvements needed in the banking industry to transform the bank back offices to establish account structures that will reduce bank fees and also improve customer journey. This conference will unfold the solutions to the challenges inherent to back office environments, faced by the public and private sectors, global professionals and industry leaders that must be overcome in order to achieve true operational efficiency.

The streams allocated in the conference agenda include:

Days One & Two

Stream 1        : Reinventing the Back Office: Productivity & Optimisation

Stream 2        : Digital Transformation

[Introducing Marcus Evans Live+]

Our passion is connecting people through our events; we firmly believe a virtual event experience should be no different. Our Live + content platform will of course give you access to all the presentations as they happen and beyond, but we have to do much better than that! Our focus is on unlocking the incredible knowledge, experience and value within our entire event delegation, not just our world class speakers. That is why our Live + platform is loaded with features to ensure you are able to fully participate.

-          Interactive interface

Our innovative interactive interface puts you in full control of your event experience, giving you access to the functions you need and putting you in control of the your content and interactions throughout the event. Run chat with conference sub-groups or specific delegates, post questions, take part in polls and much more.

-          Attendee Engagement

Good online events don't just happen, they need to be prepared. We understand this and have designed an event that seeks out attendee engagement, take advantage of interactive live polling and Q&A throughout the event to understand where you sit on the key issues compared to your peers. All insights from these interactions will be posted to your content hub post event for you to refer back to.

-          Chat rooms, open and closed breakout rooms

It's not all about you, well kind of! But we want to share your insights and experience with others. Our online in event chat rooms, open and closed breakout rooms and meeting scheduler means you don't have to miss out on those connections that have always made our events so valuable. Meet who you want, when you want. Virtual, flexible, efficient.

-          Content hub

Attending an event should be much more than the content delivered onsite, it needs to last and needs to continue to add value to you and your business once the show is over. Our content hub is where you go to download event presentations and additional content but also a place to share content with fellow delegates and reconnect post event as you wish.

If you want to explore this option and get details on registration and fees, email Anna Foo directly at annako@marcusevanskl.com

Note:

This conference programme has been accredited with 16 hours of CPD by Asian Institute of Chartered Bankers (AICB).

This workshop has been accredited with 8 hours of CPD by Asian Institute of Chartered Bankers (AICB).