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[Marcus Evans Live+] Back Office Transformation in Financial Institutions

A wholesome transformation to automate the back office banking operations and make banking frictionless for customers.

2-4 Nov 2020
Online, Singapore

Why You Should Attend

[Marcus Evans Live+] Back Office Transformation in Financial Institutions

Back office technology or technologies are those that relate to the support systems that keep front office production afloat. Banks have enhanced many of their customer-facing, front-end operations with digital solutions. Online banking, for example, offers consumers enormous convenience, and the rise of mobile payments is slowly eliminating the need for cash. But too many processes at banks still rely on people and paper.

Mergers and acquisitions, product launches, and regulatory changes have left many banks with a complicated IT architecture. Redesigning entrenched systems can take up to five years and cost hundreds of millions of dollars. Banks must invest substantial capital and run the risk that, should the solution miss the mark or take too long to implement, the market may have moved on before the new system goes live.

A significant opportunity exists to increase the levels of automation in back offices. By reworking their IT architecture, banks can have much smaller operational units run value-adding tasks, including complex processes, such as deal origination, and activities that require human intervention, such as financial reviews.

Banks must design and orchestrate automation-transformation programs that prioritize and sequence initiatives for maximum impact on business and operations. They also need to define a target IT architecture (both applications and infrastructure) that uses a variety of integration solutions while maintaining a system's integrity.

The Back Office Transformation in Financial Institutions will act as a platform to facilitate the changes and improvements needed in the banking industry to transform the bank back offices to establish account structures that will reduce bank fees and also improve customer journey. This conference will unfold the solutions to the challenges inherent to back office environments, faced by the public and private sectors, global professionals and industry leaders that must be overcome in order to achieve true operational efficiency.

The streams allocated in the conference agenda include:

Days One & Two

Stream 1        : Reinventing the Back Office: Productivity & Optimisation

Stream 2        : Digital Transformation

[Introducing Marcus Evans Live+]

Our passion is connecting people through our events; we firmly believe a virtual event experience should be no different. Our Live + content platform will of course give you access to all the presentations as they happen and beyond, but we have to do much better than that! Our focus is on unlocking the incredible knowledge, experience and value within our entire event delegation, not just our world class speakers. That is why our Live + platform is loaded with features to ensure you are able to fully participate.

-          Interactive interface

Our innovative interactive interface puts you in full control of your event experience, giving you access to the functions you need and putting you in control of the your content and interactions throughout the event. Run chat with conference sub-groups or specific delegates, post questions, take part in polls and much more.

-          Attendee Engagement

Good online events don't just happen, they need to be prepared. We understand this and have designed an event that seeks out attendee engagement, take advantage of interactive live polling and Q&A throughout the event to understand where you sit on the key issues compared to your peers. All insights from these interactions will be posted to your content hub post event for you to refer back to.

-          Chat rooms, open and closed breakout rooms

It's not all about you, well kind of! But we want to share your insights and experience with others. Our online in event chat rooms, open and closed breakout rooms and meeting scheduler means you don't have to miss out on those connections that have always made our events so valuable. Meet who you want, when you want. Virtual, flexible, efficient.

-          Content hub

Attending an event should be much more than the content delivered onsite, it needs to last and needs to continue to add value to you and your business once the show is over. Our content hub is where you go to download event presentations and additional content but also a place to share content with fellow delegates and reconnect post event as you wish.

If you want to explore this option and get details on registration and fees, email Anna Foo directly at


This conference programme has been accredited with 16 hours of CPD by Asian Institute of Chartered Bankers (AICB).

This workshop has been accredited with 8 hours of CPD by Asian Institute of Chartered Bankers (AICB).




Key Topics

  • Robotic Process Automation (RPA) in the back office
  • Back office operations and the impact on customer experience
  • Democratization of information in the back office
  • Backing up the digital front: Digitising the banking back office
  • Moving from disconnected information silos, manual processes and (expensive) legacy it systems to connected systems

  • Why Choose marcus evans?

    marcus evans specialises in the research and development of strategic events for senior business executives. From our international network of 63 offices, marcus evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement.

    Above all, marcus evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.

    Event Partners

    Practical Insights From

    Randeep Singh Buttar
    Data Management and Data Controls Lead
    HSBC, UK

    Thiagarajan Venkatesan
    Senior Vice President, Head of Trade Operations
    First Abu Dhabi Bank, UAE

    Jose Elias Lino Luna
    Assistant Vice President - Process Excellence and RPA Lead, Digital Transformation
    OCBC, Singapore

    Anbalagi Andy
    Vice President Custody Operations
    HSBC Securities Services, Malaysia

    Michel Hamilton
    Chief Strategic Planning & Project Management
    Maybank, Indonesia

    Rachna Garg
    Business Transformation Hub Australia

    Neeraj Lal
    VP & Head of Operations and Technology Risk Management
    Axis Bank, India

    Pompy Das
    Director - Asia Head of Operations Resilience

    Click Here For Full Agenda

    Voice of Our Customers
    • "Excellent management of topics of interest. Speaker line-up, venue management and agenda." - Senior Vice President, HDFC Bank
    • "A great experience full of knowledge and meeting new people. Looking forward to being back." - Banking consultant, BML – Istisharat
    • "It's amazing how complex process can break into easy & understanding concept." - Senior Manager, HSBC
    • "This workshop is good and very interesting & interactive." - Executive Vice President, Maybank Indonesia
    • "An engaging workshop with lots of information, real-life examples that show us how to apply the theory & concepts." - Manager – Transformation, NDB Bank
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    Event Contact

    For all enquiries regarding speaking, sponsoring and attending this conference contact:

    Veronika Sapronova ANZ

    marcus evans ANZ Limited
    Level 5, 89 York Street
    Sydney NSW 2000 Australia

    +61 (2) 8349 9299