marcusevans pan asia conferences

Customer Experience and Digital Transformation in Financial Institutions

A holistic approach to transforming your digital ecosystem to meet customer needs

21-22 Mar 2018
Singapore, Singapore

Conference Workshop

A practical guide to maximising the potential of Open API in financial services

Workshop Moderator: Jon Scheele

Company: Independent Consultant, Digital strategy, Innovation, and Agile Execution

Why You Should Attend

Customer Experience and Digital Transformation in Financial Institutions

Digital transformation has been an industry buzzword for some time now but there is a sense amongst firms that the focus needs to shift away from technology and towards the customer. Financial institutions have traditionally struggled with innovation and transformation and are now looking to develop seamless customer journeys complimented by new technologies.


This Marcus evans conference will provide delegates with practical examples of how leading financial firms are taking digital transformation beyond discussion and ideas, and implementing true change in their organisation. Detailed practical case studies will allow participants to see step by step how they can leverage digital transformation to deliver a better customer experience in the new environment. Breakout sessions and discussion groups with leading industry experts will see delegates debating how to develop the mindset and culture required to ensure their digital transformation efforts are truly effective.


Key Topics

  • Develop the right mindset and culture to leverage digital transformation
  • Understand what customers are actually looking for in the digital environment
  • Link customer experience and digital transformation to business outcomes
  • See examples of how technology innovations are driving customer experience

  • Why Choose marcus evans?

    marcus evans specialises in the research and development of strategic events for senior business executives. From our international network of 63 offices, marcus evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement.

    Above all, marcus evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.

    Practical Insights From

    Sonia Wedrychowicz
    MD, Head of DBS Consumer Bank Technology Singapore
    DBS Bank, Singapore

    Sumeet Pathak
    Head of Automation CoE
    Societe Generale, India

    Gerald Mackenzie
    Head of Innovation, Business Transformation
    Credit Suisse, Singapore

    Niamh Byrne
    Head of Customer and Digital Experience, APAC and EMEA
    Citi, Singapore

    Altona Widjaja
    Fintech and Innovation Group
    OCBC, Singapore

    Namrata Jolly
    Director, Head: Customer and Digital
    Prudential, Singapore

    Tomasz Kurczyk
    Digital Transformation Director
    Axa, Singapore

    Sonali Verma
    Head CX and Innovation, Asia Bancassurance
    Manulife, Singapore

    Click Here For Full Agenda

    Voice of Our Customers
    Join the Discussion

    Event Contact

    For all enquiries regarding speaking, sponsoring and attending this conference contact:

    Miss Bernardine Michael - Marketing Director (Asia Pacific, Middle East and Africa)

    marcus evans Kuala Lumpur , Suite A-20-1, Level 20
    Hampshire Place Office, 157 Hampshire, 1, Jalan Mayang Sari
    50250 Kuala Lumpur

    Fax: 0060327236699